Alistair Fleming Kilmarnock
4 Victoria East Road
01563 540540 Fax: 01563 540640
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Everything was great until we started having problems with the car after we bought. It had an intermittent fault and must have been back at the garage at least a dozen times! They eventualy put it on the diagnostic test, but even when it diagnosed the fault they werent repairing it! We were advised as it was a problem from day 1 the 30 day exchange would still stand, only when we had had enough, we asked to exchange it to a car that was £200 more thinking they may waiver the fee, for all the troubles we had had, not to mention all the diesel used running up and down to their branch (50 mile round trip) only when they got back to me they wanted £2500!! As they only wanted to give us trade in price for our old car!!
During one of the repairs we got the car back in an awful state, interior doors wre filthy rotten, huge filthy footprints between the seats and on the sides of the seats. On one occasion they came and picked up the car from our home and on return was stinking of cigarette smoke (ex smoker so smell it a mile off)the car was imacualte when be bought it to start with.
After a well heated argument with the branch manager, who was extremely rude they offered to give us our old car back which we had traded in originaly which was no good to us now as it was a much smaller car and the difference in price back!
We were called liars & they refused to sell us another car as the small one was no good to us, so we then had to go about taxing, insuring etc just to take it to another garage to trade in against something else!
Until the branch manager retires or gets sacked or something we will never be near this branch again
In short dont trust a word they say or trust anything they do, manager extremely rude and arrogant!!
On the plus note the salesman we bought the car through (Graham Patrick)was really friendly & helpfull, but even he had his hands tied and could only go by wahat his manager was advising Karen Boden - Maidens Ayrshire - 20th Jan 2012 09:42:17
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